✔️ Check-in is available from 2:00 PM, while check-out is required by 11:00 AM to maintain service standards
✔️ Valid government-issued photo identification is mandatory for all guests at the time of check-in
✔️ Room occupancy must strictly adhere to the maximum capacity mentioned at booking confirmation
✔️ Children below 6 years may stay complimentary when sharing existing bedding with parents
✔️ The Crescent Hotel maintains a non-smoking indoor environment; designated outdoor smoking areas are provided
✔️ Pets are not permitted within the hotel premises to ensure guest comfort and hygiene
✔️ Complimentary on-site parking is available, subject to availability and weather conditions in the hill region
✔️ Consumption of alcohol is permitted only within private rooms and in compliance with local laws
✔️ Early check-in or late check-out is subject to availability and may incur additional charges
✔️ Guests are expected to maintain decorum and respect the serene atmosphere of Cheerapunji
✔️ Loud music, unsafe behavior, or actions disturbing nature or guests are strictly prohibited
✔️ Guests must follow all local regulations, weather advisories, and safety guidelines during their stay

✔️ Reservations may be cancelled free of charge up to 72 hours prior to the scheduled arrival date
✔️ Cancellations made within 72 hours of arrival will attract a charge equivalent to one night’s stay
✔️ Failure to arrive without prior notice will be treated as a no-show, and full booking charges will apply
✔️ Early departures are non-refundable once the stay has commenced
✔️ Date modifications are subject to availability and prevailing tariff differences
✔️ Certain promotional or peak-season bookings may be non-refundable
✔️ Refunds, where applicable, will be processed within 7–10 working days to the original payment source
✔️ Cancellation timelines follow local time at Cheerapunji, Meghalaya

✔️ Guests are requested to maintain cleanliness within rooms and common areas at all times
✔️ Quiet hours are observed between 10:00 PM and 7:00 AM to preserve the peaceful hill ambiance
✔️ Visitors are not permitted inside guest rooms without prior approval from hotel management
✔️ Outside food and beverages are discouraged to maintain hygiene standards
✔️ Any damage to hotel property will be charged to the guest accordingly
✔️ Common areas should be used responsibly and respectfully
✔️ Proper attire and courteous behavior are expected in all shared spaces
✔️ Firearms, fireworks, illegal substances, and hazardous materials are strictly prohibited
✔️ Guests must supervise children at all times for safety
✔️ The Crescent Hotel reserves the right to address violations to ensure guest comfort

✔️ All bookings are confirmed only upon receipt of advance payment or confirmation communication
✔️ Room tariffs are subject to applicable taxes as per Meghalaya state regulations
✔️ Payments may be made via approved digital modes or cash at the property
✔️ The Crescent Hotel shall not be liable for delays or cancellations due to natural events or force majeure
✔️ Guests are responsible for personal belongings; the hotel is not liable for loss or damage
✔️ Management reserves the right of admission to ensure safety and comfort of all guests
✔️ Refunds, if applicable, will follow the stated cancellation policy timelines
✔️ Any illegal activity will result in immediate eviction without refund
✔️ Extended stays are subject to room availability and revised tariff conditions
✔️ By confirming a reservation, guests acknowledge acceptance of all hotel policies and rules