Award-Winning Support

Customer Care & Support – Spodia.com

At Spodia.com, we believe that great travel experiences start with great support. Whether you are a traveler booking a hotel, homestay, spa, restaurant, or event venue, or a hospitality partner listing services, our customer care team is here to help you at every step.

Our goal is simple: fast, reliable, and transparent support whenever you need it.

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Get In Touch

How to Reach Us

You can contact our Customer Care Team through multiple channels:

WhatsApp Support

24/7 instant messaging support

+91 8800842084

+91 7399888844

+91 7399888855

Email Support

24/7 email assistance

Travelers: support@spodia.in

Partners: partners@spodia.in

Phone Support (Business Hours)

Monday – Saturday, 9:00 AM to 7:00 PM IST

India: +91-8800842084

Live Chat

Extended hours instant support

Available on our website & mobile app for instant assistance.

For Travelers

Complete Travel Support

Our customer care team can help you with:

Hotel, homestay, spa, restaurant, or event venue bookings.

Payment and refund queries.

Modifications or cancellations.

Booking confirmations & receipts.

Travel support and special requests.

For Partners

For Hospitality Partners

We go beyond customer care—we provide complete partner support. Our team helps partners with:

Onboarding & account setup.

Listing hotels, homestays, spas, restaurants, and venues.

Marketing & branding support.

Technology assistance (dashboards, booking tools).

Training for rural & small stakeholders.

Our Process

Our Support Process

Raise a Ticket / Query

Via email, WhatsApp, chat, or phone.

Quick Acknowledgment

You'll receive confirmation within minutes.

Resolution Time

Most queries are resolved within 24–48 hours.

Escalation

Complex cases are forwarded to senior support teams for faster handling.

Escalation Support

Escalation Matrix

If your query is not resolved on time, you can escalate:

Level 1: Customer Care Representative

Level 2: Team Lead – Support

Level 3: Manager – Customer Experience

Level 4: Escalation to Company Management (for critical issues)

Escalate Now

FAQ Section

Spodia.com – Frequently Asked Questions (FAQs)

Click on "Sign Up" on our website or app, enter your details, and verify via email/phone.

Search for your destination → Select hotel/homestay/spa/restaurant/venue → Choose date & services → Proceed to payment.

Yes! You can book a room, spa appointment, restaurant table, and event venue in one seamless process.

We accept credit/debit cards, UPI, net banking, wallets, and international payment options.

Go to My Bookings → Select booking → Modify/Cancel. Cancellation charges (if any) are displayed before confirmation.

Refunds are processed within 7–10 business days, depending on your bank/payment provider.

Check your spam/junk folder first. If not found, contact support with your booking ID for a resend.

No hidden charges. The price shown includes all applicable taxes & service fees.

WhatsApp & Email Support: 24/7 Phone Support: Mon–Sat, 9 AM–7 PM IST Chat Support: Extended hours

Unlike others, Spodia lets you book not only rooms but also restaurants, spas, and event venues. Plus, we support rural & small stakeholders, making your booking more impactful.

Our Promise