Award-Winning Support

Customer Care & Support – Spodia.com

At Spodia.com, we believe that great travel experiences start with great support. Whether you are a traveler booking a hotel, homestay, spa, restaurant, or event venue, or a hospitality partner listing services, our customer care team is here to help you at every step.

Our goal is simple: fast, reliable, and transparent support whenever you need it.

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Get In Touch

How to Reach Us

You can contact our Customer Care Team through multiple channels:

WhatsApp Support

24/7 instant messaging support

+91 8800842084
+91 7399888844
+91 7399888855

Email Support

24/7 email assistance

Travelers: support@spodia.in
Partners: partners@spodia.in

Phone Support (Business Hours)

Monday – Saturday, 9:00 AM to 7:00 PM IST

India: +91-8800842084

Live Chat

Extended hours instant support

Available on our website & mobile app for instant assistance.
For Travelers

Complete Travel Support

Our customer care team can help you with:

Hotel, homestay, spa, restaurant, or event venue bookings.
Payment and refund queries.
Modifications or cancellations.
Booking confirmations & receipts.
Travel support and special requests.
For Partners

For Hospitality Partners

We go beyond customer care—we provide complete partner support. Our team helps partners with:

Onboarding & account setup.
Listing hotels, homestays, spas, restaurants, and venues.
Marketing & branding support.
Technology assistance (dashboards, booking tools).
Training for rural & small stakeholders.
Our Process

Our Support Process

1

Raise a Ticket / Query

Via email, WhatsApp, chat, or phone.

2

Quick Acknowledgment

You'll receive confirmation within minutes.

3

Resolution Time

Most queries are resolved within 24–48 hours.

4

Escalation

Complex cases are forwarded to senior support teams for faster handling.

Escalation Support

Escalation Matrix

If your query is not resolved on time, you can escalate:

1
Level 1: Customer Care Representative
2
Level 2: Team Lead – Support
3
Level 3: Manager – Customer Experience
4
Level 4: Escalation to Company Management (for critical issues)
Escalate Now
FAQ Section

Spodia.com – Frequently Asked Questions (FAQs)

Click on "Sign Up" on our website or app, enter your details, and verify via email/phone.
Search for your destination → Select hotel/homestay/spa/restaurant/venue → Choose date & services → Proceed to payment.
Yes! You can book a room, spa appointment, restaurant table, and event venue in one seamless process.
We accept credit/debit cards, UPI, net banking, wallets, and international payment options.
Go to My Bookings → Select booking → Modify/Cancel. Cancellation charges (if any) are displayed before confirmation.
Refunds are processed within 7–10 business days, depending on your bank/payment provider.
Check your spam/junk folder first. If not found, contact support with your booking ID for a resend.
No hidden charges. The price shown includes all applicable taxes & service fees.
WhatsApp & Email Support: 24/7 Phone Support: Mon–Sat, 9 AM–7 PM IST Chat Support: Extended hours
Unlike others, Spodia lets you book not only rooms but also restaurants, spas, and event venues. Plus, we support rural & small stakeholders, making your booking more impactful.
Our Promise

Our Commitment to You

Fast Response

We aim to reply within 45 minutes via chat/WhatsApp.

Transparent Communication

Clear answers, no hidden charges.

Dedicated Partner Growth

Helping small, rural, and offshore stakeholders succeed with technology + marketing support.

At Spodia.com, customer care is not just about solving problems—it's about building trust and relationships.

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