Your CompleteBooking PolicyGuide
Navigate through our transparent policies for bookings, modifications, cancellations, and refunds. Everything you need for a hassle-free stay experience.
Secure
PCI-certified payments with SSL encryption
Instant
Quick booking confirmation and vouchers
Flexible
Easy modifications and cancellations
Trusted
Verified properties with quality assurance
Easy Booking
Book accommodations for 1-365 nights through our secure platform
Flexible Changes
Modify or cancel bookings with transparent policies
Secure Payments
PCI-certified payment gateway with multiple payment options
Booking Process
How to Book Your Stay
Payment Options
Pay at Hotel
Partial payment now, remaining at check-in
Pay Now
Complete payment with instant confirmation
Book Now, Pay Later
Reserve now, pay by specified date
Important Requirements
- • Minimum stay: 1 night, Maximum: 365 nights
- • PGs, Co-living, and Hostels may require 30+ nights minimum
- • E-Booking Voucher mandatory for check-in
- • Valid ID required (Passport, Aadhar, License, Voter ID)
Cancellation & Refund Policy
Cancellation Timeline
Within 24 Hours
Zero cancellation fees if check-in is 4+ days away
After 24 Hours
10% cancellation fee applies
Pay at Hotel
Non-refundable once confirmed
Cancellation Policy Tiers
Risk-Free
Free cancellation 24 hours before check-in
Relaxed
Free cancellation 3 days before check-in
Moderate
Free cancellation 7 days before check-in
Strict
Free cancellation 14 days before check-in
Non-Refundable
No refunds or modifications allowed
Refund Information
100% Refund
Cancel within 48 hours of booking
*Subject to hotel policy and non-refundable rates
90% Refund
Cancel after 48 hours of booking
*Subject to hotel policy and cancellation terms
COVID-19 Special Policy
100% refund for coronavirus-related cancellations with proper declaration form. Contact our support team for assistance.
Payment Policy
Payment Security & Features
SSL Encryption
All payments protected with industry-standard security
PCI DSS Certified
Payment gateways meet highest security standards
No Card Storage
We never store your credit card details
Refund Processing
Refunds processed same day, 3-7 banking days to reflect in your account
Multi-Currency Support
Pay in your local currency with automatic conversion
Cross-Border Transaction Policy
Cancellation Timeline:
- • 7+ days before arrival: Standard cancellation
- • Within 7 days: 50% retention
- • Day of arrival/No-show: 100% retention
Refund Process:
- • Processed within 7 working days
- • Same currency as original payment
- • Transaction charges may apply
Contact & Support
We're Here to Help
Multiple ways to reach our support team for any assistance you need
Live Chat
Available on website - Instant responses
WhatsApp Support
+91 7399666688, 7399888844
Phone Assistance
+91 7399888844, 7399888855
Email Support
support@spodia.in
Business Hours
Monday - Saturday: 9:00 AM - 8:00 PM
Response Time
Within 24 hours for all inquiries
Business Days & Hours
We operate Monday through Saturday from 9:00 AM to 8:00 PM. We're closed on Sundays.
All Sunday inquiries will be processed first thing Monday morning.
Ready to Book Your Perfect Stay?
With our transparent policies and dedicated support, booking your accommodation has never been easier. Start your journey with Spodia today.
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