HOTEL RULES
✔️ Check-in time is 2:00 PM, and check-out is 11:00 AM to ensure smooth room readiness
✔️ All guests must present valid government-issued photo identification during check-in
✔️ Room occupancy is limited to the number of guests confirmed at the time of booking
✔️ Children below 6 years may stay complimentary when sharing existing bedding
✔️ Royal View Resort follows a strict non-smoking policy indoors; designated outdoor areas are available
✔️ Pets are not permitted within the resort premises to maintain hygiene and guest comfort
✔️ Complimentary parking is available on-site, subject to availability and local weather conditions
✔️ Alcohol consumption is allowed only within private rooms and must comply with Meghalaya regulations
✔️ Early check-in or late check-out is subject to availability and may incur additional charges
✔️ Guests are expected to respect the serene hill environment and fellow guests at all times
✔️ Loud music, unsafe activities, or environmentally harmful behavior are prohibited
✔️ Guests must adhere to local advisories related to weather, terrain, and safety
CANCELLATION POLICY
✔️ Guests may cancel reservations up to 72 hours before arrival without any charge
✔️ Cancellations made within 72 hours of the arrival date will incur a one-night retention charge
✔️ Failure to arrive without prior intimation will be considered a no-show, and full booking charges will apply
✔️ Early departure after check-in is non-refundable
✔️ Reservation modifications are subject to availability and prevailing tariff changes
✔️ Certain seasonal or promotional bookings may be non-refundable
✔️ Applicable refunds will be processed within 7–10 working days to the original payment source
✔️ All timelines are calculated as per local time in Cheerapunji, Meghalaya
HOUSE RULES
✔️ Guests are requested to maintain cleanliness within rooms and common areas
✔️ Quiet hours are observed between 10:00 PM and 7:00 AM to preserve the peaceful atmosphere
✔️ Visitors are not allowed inside guest rooms without prior approval from management
✔️ Outside food and beverages are discouraged to maintain hygiene standards
✔️ Any damage to resort property will be charged to the responsible guest
✔️ Common facilities should be used responsibly and kept tidy after use
✔️ Respectful behavior and appropriate attire are expected in all shared spaces
✔️ Firearms, fireworks, illegal substances, and hazardous materials are strictly prohibited
✔️ Children must be supervised at all times for safety
✔️ Management reserves the right to act in case of policy violations
TERMS & CONDITIONS
✔️ All bookings at Royal View Resort are confirmed only upon receipt of advance payment or written confirmation
✔️ Room tariffs are subject to applicable taxes as per Meghalaya government regulations
✔️ Payments may be made via approved digital modes or cash at the property
✔️ Royal View Resort is not responsible for delays or cancellations caused by natural events or force majeure
✔️ Guests are responsible for safeguarding personal belongings during their stay
✔️ The management reserves the right of admission to ensure safety and comfort of all guests
✔️ Refunds, where applicable, will be processed strictly as per the cancellation policy
✔️ Any involvement in illegal or prohibited activities will result in immediate eviction without refund
✔️ Extended stays are subject to room availability and revised tariff conditions
✔️ Confirmation of booking implies acceptance of all resort rules, policies, and terms