• Check-in time is from 12:00 PM onwards and check-out time is until 11:00 AM.
• Valid government-issued photo ID is mandatory for all guests at check-in.
• Early check-in and late check-out are subject to availability and additional charges.
• Guests must provide accurate booking details at the time of reservation.
• Visitors are allowed only in common areas and not inside guest rooms.
• Pets are not allowed inside the hotel premises unless approved in advance.
• Smoking is strictly prohibited inside rooms and enclosed public areas.
• Any damage to hotel property will be charged to the guest.

• Free cancellation is allowed up to 24 hours before the scheduled check-in time.
• Cancellations made within 24 hours of check-in will attract one-night room charges.
• No-show bookings will be charged for the full first night.
• Refunds will be processed within 7–10 working days depending on payment method.
• Group bookings and peak season reservations may have different cancellation terms.

• Quiet hours are maintained between 10:00 PM and 7:00 AM.
• Outside food and alcohol are not permitted inside guest rooms.
• Illegal activities and disruptive behavior are strictly prohibited.
• Guests are responsible for their personal belongings.
• Proper dress code is required in public areas.
• Room keys must be returned at the time of check-out.
• Children must always be supervised by adults.
• Cooking inside rooms is not permitted.

• Room rates are subject to change without prior notice based on season and availability.
• All applicable taxes are charged as per government regulations.
• The hotel reserves the right to refuse accommodation to guests violating hotel policies.
• Management is not responsible for loss of valuables unless deposited at reception.
• Any disputes will be subject to Siliguri jurisdiction only.
• Special requests are subject to availability and cannot be guaranteed.
• The hotel reserves the right to amend policies without prior notice.
• By confirming a booking guests agree to comply with all hotel rules and policies.