Hotel Rules
Check-in time: 12:00 PM | Check-out time: 11:00 AM
Guests must present a valid ID or passport upon check-in.
Early check-in or late check-out is subject to room availability and additional charges.
Visitors are allowed in the lobby and restaurant only, not in guest rooms.
Smoking is only allowed in designated outdoor areas.
Pets are not allowed on hotel premises.
Guests are responsible for any damage caused to hotel property.
Quiet hours are observed from 10:00 PM to 7:00 AM.
Hotel management reserves the right to refuse service to guests violating policies.
Cancellation Policy
Flexible Booking: Cancel 48 hours before check-in for a full refund.
Late Cancellation: Cancel within 48 hours of arrival and one night’s charge applies.
No-Show Policy: Guests not arriving without notice will be charged 100% of the first night.
Early Departure: No refund for early check-out depending on booking conditions.
Refunds are processed within 7 working days.
House Rules
Respect the privacy and comfort of other guests.
Keep the room clean and organized; report any maintenance issues.
Loud music, parties, and use of illegal substances are prohibited.
Outside food and beverages are not allowed in the restaurant or rooms.
Turn off lights, AC, and electrical devices when leaving the room.
Unregistered visitors are not permitted overnight in guest rooms.
Children must be supervised by adults at all times.
Terms & Conditions
All bookings are subject to room availability and hotel confirmation.
Room rates include applicable taxes and service charges unless stated otherwise.
Hotel is not responsible for loss of valuables not deposited in the reception safe.
Guests must comply with local laws and hotel regulations during their stay.
Management reserves the right to modify policies without prior notice.
By confirming a reservation, guests agree to abide by Hotel Surrama’s rules, policies, and house regulations.