HOTEL RULES
At Hotel Shivali, Bongaigaon, we strive to offer a comfortable, safe and memorable stay for every guest.
✔️ Check-in time is from 12:00 PM and check-out is until 11:00 AM. Early check-in and late check-out are subject to room availability and may incur additional charges.
✔️ Valid government-issued photo ID is mandatory for all guests at the time of arrival.
✔️ Room occupancy must not exceed the limit specified for each room category.
✔️ Children are welcome, and extra bedding may be provided at an additional cost.
✔️ Smoking is strictly prohibited inside the rooms and corridors; dedicated smoking areas are available.
✔️ Pets are not allowed within the hotel premises.
✔️ Complimentary parking is provided, and the hotel is not responsible for unattended vehicles or belongings.
✔️ Consumption of alcohol is allowed inside rooms but not in public areas.
✔️ Guests are expected to maintain respectful conduct, avoid loud disturbances, and adhere to safety guidelines. Considering the cultural and community environment of Bongaigaon, we request all guests to behave responsibly and follow local norms. The management holds the right to deny service to anyone violating hotel policies.
CANCELLATION POLICY
Hotel Shivali offers a flexible cancellation window, allowing guests to cancel free of charge up to 48 hours before the check-in date.
✔️ Cancellations made after the free window will incur a late cancellation fee equivalent to one night’s tariff.
✔️ In case of a no-show, the full booking amount will be charged.
✔️ Early departures are treated as cancellations, and no refunds will be issued for unused nights.
✔️ Modifications to reservations are subject to availability and applicable rate changes.
✔️ Bookings made under non-refundable offers cannot be cancelled or amended. The hotel reserves the right to revise policies during peak seasons or special events.
HOUSE RULES
Hotel Shivali maintains high standards of cleanliness and requests all guests to keep rooms and common areas tidy.
✔️ Quiet hours are observed from 10:00 PM to 7:00 AM to ensure a peaceful environment.
✔️ Visitors are allowed in the lobby but not permitted in guest rooms without prior approval.
✔️ Outside food is allowed but must be consumed responsibly to avoid spills and odours.
✔️ Any damage to hotel property, intentional or accidental, will be chargeable.
✔️ Guests are welcome to use common spaces while respecting other guests’ comfort. ✔️ Courteous behaviour towards staff and fellow guests is expected at all times.
✔️ Hazardous items, illegal substances, and flammable materials are strictly prohibited. Safety protocols must be followed to maintain a secure environment for all.
TERMS & CONDITIONS
Bookings at Hotel Shivali, Bongaigaon, are considered confirmed only after successful payment or valid guarantee.
✔️ All tariffs are subject to applicable taxes as per government regulations.
✔️ Payments can be made through cash, card, or approved digital methods.
✔️ The hotel is not liable for disruptions caused by unforeseen circumstances, including natural calamities or force majeure events.
✔️ Guests are responsible for their personal belongings and any damage caused to hotel property.
✔️ The management reserves the right of admission and may refuse or discontinue service if rules are violated.
✔️ Refunds, where applicable, will be processed within the hotel’s standard timeline.
✔️ Any illegal activity, misconduct or nuisance will lead to immediate eviction without refund.
✔️ Extended stays require prior approval and may incur additional charges.
✔️ By staying at Hotel Shivali, guests agree to comply with all policies, ensuring a smooth and pleasant experience for everyone.