✔️ HOTEL RULES
Hotel Nirvana warmly welcomes all guests to a comfortable and secure stay in Bongaigaon.
● Check-in is available from 12:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges.
● Valid Government-issued photo ID is mandatory for all guests; local IDs may require additional verification as per safety norms.
● Room occupancy must not exceed the allotted capacity, and children below 8 years can stay complimentary when sharing existing bedding.
● Smoking is strictly prohibited inside rooms and enclosed areas, while designated outdoor smoking zones are available.
● Pets are not permitted within hotel premises.
● Complimentary parking is provided for in-house guests; however, the hotel is not liable for vehicle loss or damage.
● Consumption of alcohol is allowed inside rooms only; disorderly behaviour under influence will not be tolerated.
● Guests are expected to maintain decorum, respect staff, and avoid any activity that may disturb others.
● For safety, cooking appliances, explosives, and hazardous items are not allowed.
● The hotel follows local regulations of Assam and reserves the right of admission for security reasons.
✔️ CANCELLATION POLICY
● Bookings at Hotel Nirvana may be cancelled free of charge within the designated free-cancellation window mentioned at the time of reservation.
● Cancellations made after this period will attract applicable charges based on the stay duration.
● No-show bookings will be charged the full stay amount and considered non-refundable.
● Early departure after check-in will be treated as a late cancellation, and remaining nights will be charged.
● Date modifications are subject to availability and may affect the applicable rate.
● Special promotional or discounted bookings fall under non-refundable terms and cannot be amended once confirmed.
✔️ HOUSE RULES
● Guests are requested to maintain cleanliness within rooms and common areas, ensuring the property remains hygienic for everyone.
● Quiet hours are observed from 10:00 PM to 7:00 AM to protect guest comfort.
● Visitors are allowed in lobby areas only and must register at reception; room visits may be restricted for security reasons.
● Outside food with strong odours or bulk deliveries is discouraged to maintain room standards.
● Any damage caused to hotel property, intentional or accidental, will be chargeable.
● Guests must use elevators, corridors, and lounges responsibly without causing inconvenience to others.
● Prohibited items such as explosives, cooking devices, narcotics, and weapons are strictly forbidden.
● Courteous behaviour towards staff and other guests is expected at all times. The hotel may deny services to anyone violating these rules.
✔️ TERMS & CONDITIONS
● A reservation at Hotel Nirvana is considered confirmed only upon receipt of valid details and advance payment, wherever applicable.
● Room tariffs are exclusive of applicable GST and local taxes, which will be charged at check-out.
● Payments can be made via cash, cards, or approved digital methods.
● In unavoidable circumstances such as natural calamities or government restrictions, the hotel shall not be liable for delays or cancellations under force majeure conditions.
● Guests are responsible for their personal belongings and for any damage caused to hotel assets.
● The hotel reserves the right of admission and may refuse service to anyone violating safety or conduct standards.
● Refunds, where applicable, will be processed within the stipulated timeframe through the original payment method.
● Illegal activities, misconduct, or actions compromising hotel security will result in immediate eviction without refund.
● Extended-stay requests are subject to availability and revised tariffs.
● By checking in, guests acknowledge and accept all hotel policies and terms.